So disappointed in the service!

I made my order on 12 April. It is now 4 May, and I haven't heard so much as a word from them.

I've sent an email, to which I've received no response. I've sent a Facebook message, which was read, but not responded to. I've sent WhatsApp messages over the course of the past 2 days, which I have seen them intermittently online, but blatantly ignoring me. And all I am asking for is a status check on my order. At this point I'd just prefer a refund so I can actually get my girlfriend a present on time, but I probably won't get a response to that either.

How do you run a business by ignoring customers like this. It's ridiculous.