Do Not Waste Your Time, Energy or Well Earned Money

If I can save one person from buying from Ilundi and experiencing what I have experienced I will be happy. I placed an order on 22 November 2023 and to date have not received my bags.

The following email was sent to Safia and Brando on 13 March 2024 as my final attempt at resolving the matter, as expected, I have had no response. I have never in my entire life dealt with a company that has such disregard for their customers.

Hi Safia and Brando

Below is an email from a friend of mine that I got to place a **** order with Ilundi to see if she would: 1. Receive a response from you, as I cannot seem to get a response on email, FB Messenger, or WhatsApp for the order I placed and paid for on 25 November 2023. 2. Be attended to by Safia as I was informed she has mental difficulties and has been instructed not to deal with orders.

Suffice it to say, your lack of integrity and questionable business practices were demonstrated on the above as she received a response from Safia in 20 minutes.

I currently own three Ilundi bags, which I refuse to wear as I want no association with your brand and what you stand for. I will not be letting go of this blatant disregard for your customers and will be holding you accountable for the 2 bags that I have paid for. I can assure you that all five bags (the three I currently own and the two I have not yet received) will be donated to someone less fortunate than myself, as the thought of wearing your brand and giving your free exposure on a brand I am so grossly disgusted by goes against my code of ethics.

Should this matter not be resolved immediately, I intend to leave you the reviews you deserve on any platform that will allow me to leave a review. I intend to send this email, the attachments as well as the hyperlinks below to any markets you attend to make them aware of who you are as a company. I also intend to reach out to anyone who has done free editorial content for Ilundi to inform them of your business practices (with links to your current Google and Hellopeter reviews).

I find it appalling that you have amassed the support you have with your complete and utter disregard for Customer Service, as well as your questionable business practices of accepting payments and failing to deliver or communicate with your customers.

Customers with similar experiences to myself can be found below (this is purely because I intend to distribute this email and it’s attachments should this matter not be resolved timeously):

https://www.hellopeter.com/ilundi

Google Reviews – Lowest (attached above). Whilst I completely respect that you do have good reviews, sadly myself, I and a significant number of other customers have not had the same experience.