Customer service is non-existent, don't even bother

I am so disappointed by the way this company operates and I really don't understand why it is so difficult for them to respond to a simple question?? A friend of mine wanted a specific ilundi bag for her birthday but it stated that it was out of stock on their website so I messaged them via the contact form on their website to ask if it could be made to order and if I would receive it in time for her birthday (3 weeks away). After not receiving a response after a few days, I messaged them on WhatsApp and a couple of days later over Facebook messenger, tried to call them and commented on their FB posts asking them to check their messages but I have yet to receive a response from them. So, a couple of days before her birthday I tried to purchase an ilundi gift voucher for my friend instead but the website doesn't differentiate between vouchers/ bag stock and wanted to charge me R110 to deliver the voucher within 2 - 3 working days so I messaged them on all platforms again asking if I can just do an EFT to them and they send me the voucher via email and I was met with radio silence again... So needless to say I didn't end up purchasing from them for my friend's birthday. I just don't understand how people can be so rude to completely disregard your customers like that?? I sent many messages over all available communication platforms over 3 weeks and didn't receive one response