Worst bus ever

This bus does not even deserve a star Worst bus ever. The bus was supposed to arrive at 20:00 pm today friday and its 23:00pm no trace of the bus. And Im attending a funeral tommorrow I would never recommend this bus to anyone, this is the worst service at this point the owner should just sell these buses and stop exploiting people’s hard earned money then not show up after. Its painful and we sit in cold conditions, our cellphones, luggage could get ****** and all they want is peoples money. So much regret