Refund

Good Day,

Compliments of the season.

I am sending this email with so much sadness and heartache.. I have booked Ilula bus on the 28th of December 2023 in Keiskamahoek. My reference number for my ticket is B6V6EDQK / L6SNJ333

Firstly when I got in the railway station all the offices were operating only ILULA offices that were closed and I was so confused because how could you let us book tickets on a public holiday but the office will not be operating.

I was at the station at 1 o'clock if there's cameras you will see me running around there like a headless chicken with my 5 year old son. I waited until 15 :30 when a random guy that also booked the same bus said he just received an sms saying the bus has been cancelled. I Sandiswa i did not received anything , regardless of that how can we get communication at that time because that time we as passengers are already there to check in. I am coming from CATA village the last village where we even struggle to get bakkies so there was no way I could get back home 😫.. I cried there because I had no cash and hopeles because I don't know any one in that railway station.. Until a Greyhound Consultant assisted by offering me an option of taking a taxi because all the busses were full and I had to be at work and my son needed to go for an orientation.

I went to ILULA offices and was assisted by a rude guy with no name tag or uniform called Nyaniso and he said I can only get a voucher, he was very rude and his customer services was Phathetic. I AM not looking for any voucher because I will never ever use your services anymore in my entire life and would never even recommend it to anyone close to me. My number is *** if you want to reach my what I only want is a refund because I had to use 1600 for the taxi to be able to get in Cape Town intime. That was back to school money for my son. PLEASE REFUND ME ASAP because I will take this further.

Regards Sandiswa Sidwangube