BAD SERVICE AND I CONVINIENT

I booked a ticket on the 01 /07 /2022 for 05/07 /2022 Capetown to Queenstown the departing time was 19:00pm on the 05/07 /2022 At 15:00pm they call me and tell me the bus is cancelled I must give them my bank details so that they can refund me on 07/07 /2022 Thursday but they didn't refund me I call them the number does go through I even go to their offices to the address that is in printer way Milnerton Capetown the security told me that illula bus moved 2021 they don't know where they move to until today I haven't received my refund 💔and the emails they didn't respond