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On the 14th of January 2024.My partner where stranded on Johannesburg Park Station waiting on the Ilulabus who never arrived at the Booked time slot of 18:00.As this was an emergency trip,we had to borrow the money to get in Johannesburg.Ticket where booked at Worcester, Western Cape Pnp Local.I would like to know why is the bus company on your system Pnp if you have no valid contact details about the company.I recieved a number of Charles the Shareholder as he told me telephonically from one of the call centres.He told me to send through Al details for the refund.But never came back to us and ended up blocking my numbers on WhatsApp.Why are you doing this to hardworking people who wants to serve our country? For any further details contact me.Thank you for booking with PnP Travel Team. Your IlulaBus ticket number is : ILELXA01. JOHANNESBURG: Park City Transit Centre, Johannesburg Station to WORCESTER: Shell Ultra City, Breede Valley, departing Sunday 14 January at 18:00. Please remember to have your ID with you when travelling. In case of emergency, please contact IlulaBus on ***.Urgent to note: If travelling across country borders, please check relevant country's requirements to be permitted to travel. Masks required.We at PnP Travel Team, wish you a pleasant journey!