Big disappointment with IKEA Sofia, Bulgaria

My experience with IKEA- Sofia, Bulgaria: 1) Unprofessional, rude and aggressive consultants who are late for booked consultations. 2) They delivered us a damaged refrigerator and blamed us for the damage without any evidence. They refuse to change it or return our money. 3) Twice they took money from two debit cards for installation and denied that they had done so, as well as to return my money. 4) For one kitchen we had to travel 9 times to the store and in the end we were given the wrong design, which led to the placement of sockets and openings in the kitchen in the wrong places. 5) Sellers hide their names. 6) The customer contact phone switches itself off if we want to speak Bulgarian. If we want to speak English, it is still impossible, because the operator answers only in Bulgarian. I will never shop at IKEA again.