Utterly disgusted

I used to rent a unit at Birchwood Village which is managed by IHS property management and I moved out at the end of July 2017 upon serving notice as required per contract. According to the same contract, it takes 21 days to get a refund of the deposit and my 21 days came and went on 21 .08.2017 without any refund let alone any communication. My emails to Johanna Mailula in finance, Marthinus who is the building manager and Stephan Nortje go unanswered. When I call I get sent from pillar to post, everyone is passing the buck and people are never available or even bother to call back. I was finally told that I need to deal with Candice who handles refunds and after a lot of calls and getting nowhere, I finally spoke to her. Then she tells me that there's nothing in the system about my refund and then two days later we tells me my paperwork has been sorted and the refund has been scheduled for last week which was end of August. To date there's no payment, no email or even a phone call from anyone. This is the worst kind of incompetency I've ever come across, I'm utterly disgusted by the dishonesty and lack of professionalism at IHS property management.