Unprofessional - poor service - no sence of urgency

molware estate light switched of 3 consecutive months due to nonpayment and all the time i have to send them a POP, they will never call to apologise, managment is just as unprofesional, there is no sence of urgency. today i got my lights switched off again and was told of a water bill that is outstanding, i have stayed there since april this is new to me. the matter was again refered to the "bosses" i am still waiting for assistance.