********* behaviour of IHS Management agency and staff

I made a booking from Durban on Wednesday, 24th January to view a property in Boksburg the next day. After making the appointment, the agent Nokwanda Khanyile still did not know the time to meet me for the appointment after clearly stating what time to meet her. She was obviously too distracted. After calling her again to ensure she would show up to show me the property, the appointment was eventually set up. I went to view a property at Jackleberry close in boksburg on Thursday, 25 th of January with Nokwanda. It was urgent for me to sign the lease of this property as I needed to start work on the 1st of February. By Sunday, the 28th January, she responded and told me to fill out the application form for unit 111 at Jackleberry Close. This was done and sent to her immediately. I went back to Durban (which she very clearly knew about. She also knew that this was my first job as I am a new graduate so having a credit history would obviously be impossible). On Monday, 29th January, my uncle was sent to inspect the unit and measure all windows so I could start buying curtains and furnishing the apartment. Everything was ready and set for me to take occupation by Thursday, 1 February. On Wednesday , 31st January, Nokwanda gets back to me and tells me that apartment 111 is not available as somebody else app**** for it and got the apartment. Her excuse was that she was on leave and did not know about it. Somehow, her not doing her own homework became my problem the day before I am supposed to move in. She eventually said there was another apartment available within the complex but two hours later called and said that I did not qualify for the apartment due to affordability, This made absolutely no sense as I was going to earn a fairly decent salary. Nokwanda herself seemed very confused and directed me to Bongi, the risk dept of IHS who are responsible for the credit check. Upon getting hold of Bongi, I was told that Nokwanda had actually only sent her the documents that very day, the day before i was to take occupation. Nokwanda had clearly wasted 3 days but when asked this, she said that I only submitted documents the day before, which was a clear lie. After explaining my urgent situation to Bongi, she said that she will take it to her manager ASAP. After many, many,many calls in trying to get hold of the manger of this agency, and after being redirected to Bongi 3 or 4 times, and being put on hold by her for 20 minutes at a time I was still left with no answer. It turned out that the manager was not in that day and Bongi clearly ****. Whilst all of this was going on, my dad also sent his documents in for him to stand surity for me. At 6pm on Wednesday, we received a call that my dad also couldnt get the property. It was very clear that excuses were being made with no factual information. I would not reccommend anyone to use IHS Property Management. They will waste your time and will leave you high and dry at the very last minute. The service of Nokwanda Khanyile was appalling and no initiative was made on her part to communicate all the information to Bongi. Terribly disappointed with the unprofessionalism and behaviour of the employees at this agency!