They harrass you, diminish your bank account AND mental health

**THEY HARRASS PAYING TENANTS** Ever since I signed a rental agreement with these guys I've received endless problems I needed to sort out due to their failing systems.

From Dec 2022, debit orders don't go off and they don't issue you with formal communication addressing they didn't receive the payment can you please make payment. No, they go directly to the cutthroat move, they issue you with a letter saying you will get a summons to appear in court.

I've multiple times resorted to paying manually after being threatened and then the debit order actually goes off resulting in a double payment, negative arrears for me and extra bank charges I need to see to. Don't get me started on the admin...

Previously my debit order did not go off and I took it upon myself to contact these guys via email enquiring about it. They advised me that it has been logged and there was a delay in processing it but it was still showing on your system, eventually my acc was debited.

This month, same story I did not get debited and my account has the rent money waiting to be debited. I did not email them with an enquiry as the previous month they advised it was delayed but still in progress, it is day 10 into the new month so that's 9 days of no communication from them.

They consistently belittle me and threaten me, now sending me a letter saying if I don't pay they're going to issue a summons for court... I've never missed one payment since renting here in Dec 2022 and whenever they stuff up I'm the one that needs to sort it out and pay extra charges.... And be threatened by them seemingly every month.

Following the lack of communications, they jumped straight to threatening me with adverse consequences 9 days of my debit order not going through.

You, IHS and Mercy Sekwele, have defamed me repeatedly, threatened me repeatedly and caused me an EXTREMELY stressful year indeed knowing I am a fully paid up tenant. This year I have ongoing anxiety attacks and have seen the******s. You do not know what your clients are going through and that's why there's laws in place to not allow bullies like you to get away with things like this.

I will be taking IHS up legally as it should be ******* to treat paying clients this way and still get away with it.

According to the law if I have been harassed by a company it is breaking the law. I know my consumer rights and I will be filing a complaint with the commission based on the Consumer Protection Act 68 of 2008. Other people looking to rent need to be warned about this company and the dire effects they have on your mental health as well as your bank account. Companies like this you can't waste time communicating with they need the law to deal with them.