THE RESIDENCE - BLOUBERGSTAND

I regret the day I rented a flat from IHS Property management. They have no integrity or respect for their clients. They provide the worst service ever and are tone deaf to complaints. IHPS customer service is pathetic and interaction with management leaves little to be desired.

Since moving into what i thought was a brand new apartment, i have been having nothing but issues. The 1st was a faulty toilet value which has cost me money and the issue wasn't even my fault. They refuse to even accept the responsibility for this, even though the plumber has admitted that i am not the only complaint and that a number of the systems are faulty. They even refuse to reimburse me the money that was wasted.

2nd issue Health and Safety in my apartment where water was leaking out of the walls in a wall plug. Plumbers were sent out a number of times and eventually found the leak, but in them doing this, i had to sit through 2 days of them destroying the building to find the issue. My walls in the main bedroom are destroyed and now need to be fixed, as well as the walls in the lounge. I request that i be moved to a new apartment (as the complex is standing very empty), these requests have fallen on deaf ears and even the threat of me taking it to the newspaper is being ignored, especially since they are busy advertising on FACEBOOK looking for tenants. I am having to follow up as to how this is going to be fixed.

This is honestly the worst rental agency i have ever had to deal with...

Takes your rental very quickly, but cant seem to sort out issues.