Stanley Park -mPathetic property Manager and charges on things not even there

Pathetic property Manager and charges on things not even there

Condition of the Initial Unit (Stanley Park – February 1st):

We were scheduled to move in on 1 February, but the allocated apartment was in an unacceptable condition (dirty walls, damaged doors, dirty cupboards, broken fittings, dirty kitchen sink and windows).

The unit was clearly not inspected or prepared for occupation. This caused significant inconvenience, as we had already arranged a moving truck and were left with no choice but to leave our belongings in the property temporarily.

My partner was told it would take 7–10 working days to address the issues, which was unreasonable given we were paying rent for a unit that was not ready for occupation.

Misrepresentation During Viewing:

We were shown a showroom unit by the building manager (Veli) and not the actual unit we were moving into. This was misleading, as the condition of the assigned unit did not reflect what was shown to us.

Allocation of a New Unit:

Following my complaint on 2 February, the agent (Leisl) apologized and arranged a new unit the next day.

On move-in, we were only provided a quick video of the unit as “clean.” No detailed entry inspection report was completed or signed by myself, the agent, or Veli.

Condition During Tenancy:

While the new unit was more acceptable, there were still maintenance issues reported to Veli (e.g., ventilation problems causing mould in the bathroom and bedroom). These were never resolved despite repeated follow-ups.

Move-Out Inspection (August):

At the end of August, I attempted to coordinate a joint inspection with Veli, but he was unavailable despite my calls. The keys were left with security, who were able to reach him when I could not.

As no inspection was conducted in my presence, I have video footage documenting the clean and undamaged state of the property at handover.

Disputed Charges:

I reject responsibility for items listed in the exit report, including alleged wall damage, painting, or missing fittings.

The kitchen sink plug was already missing when we moved in.

The gas cylinder was empty when we took occupation, yet I am now being told to replace it.

General Concerns:

It is evident that the management is shifting responsibility for pre-existing issues and general wear-and-tear onto tenants. This is not acceptable.

As no security deposit was held (other than for gas and keys), it appears these charges are being used to unfairly recover maintenance costs that should be the landlord’s responsibility.

In summary, I will not be paying for any of the charges on their report The inspection process was not properly managed, the unit had pre-existing issues, and I have video evidence confirming the state in which I vacated the property.