Rodent infested complex

I've been living in kingsbury complex since december 2020. The building manager Advance is extremely ***********. On the 3rd January 2022 I found a mouse in my unit. I called him asking for assistance as it's just me (woman) and my daughter living in the unit. He advised to scan a sticker that's supposed to be near the db board for me to log the maintenance request, I told him there's no sticker he then said someone will bring the sticker to me. The security guard brought the sticker that afternoon. I logged the maintenance request and four days after loading it the mouse was in the kitchen again I called him and he advised maintenance requests take 5-7 working days. When asked if he can't just assist me he said his scared of it I must call the office they will send pest control out. When calling the office I was transferred around and no one helped me. The gardener then came and helped me. On 06 February 2022 I found more than one running in the lounge behind the tv cupboard, Couches, and washing machine. I called him and he said there's nothing he can do and there's no one to help me. I left with my daughter as my daughter and myself is scared of them. I sent the building manager a message on whatsapp telling him it's more than one, he never responded to my message. I logged another maintenance request on monday and called the office to get feedback on the maintenance request from January they said speak to the building manager. He hasn't said anything, the people at the office just take my number and they never call back. I've been staying in a b&b since sunday and zero feedback or acknowledgment from any of the parties I've complained too.