Refund on deposit paid

Its now more than 2 months since i moved out of the property and still have not yet received feedback regarding my deposit paid. i was provided with wrong information from the offices which i was then advised i will not be getting my deposit back. i requested a letter confirming that, as i want to take this further but still no feedback regarding that. i have made 5 calls already now and i'm told Candice will get back to me regarding this. i want my money back, if not i want a letter confirming this. This is not treating customers fairly as at least communication is better than just a shuss with no feedback. No 176 Molware estate is where i stayed and i never gave problems when coming to payment on monthly basis.

Can someone just contact me and tell me what is happening, i need answers...