Refund

<p>I had been approved to occupy a unit in Southgate ridge through IHS property management. I was sent an email on 15/03/2017 advising of the approval and that R2000 had to be paid within 24 hours to reserve the unit. I made the payment on 16/03/2017 and sent through the proof of payment. I then on 20/03/2017 sent an email to the agent i was dealing with as well as Candice in the refunds department advising that i will no longer be occupying the unit due to unforseen circumstances and requested that the money i paid be please refunded back to me. I was meant to move into the unit on 01/04/2017. I was not at any point advised of a clause about the refund not being paid back in full. i was however aware that an amount of R100 would be taken for the credit check done. I received the money back into my account this morning however from the R2000, only R500 was paid back to me. I have been trying to contact the head office without any success, the number rings with three rings and it goes quiet. I then phoned the agent who was not at all helpful, all she said it was the head office's decision and i should speak to them. I find it utterly rediculous that i would be charged R1500 and I did not sign any form advising that a full refund will not be paid back.</p>