poor service

I'm very disappointed with the service we receive from the IHS group, at first they were searching cars without us (tenants) being notified, we thought it was because of change in management, <br> Yesterday the 19th of April 2016 the Landlord and the security guards decided to lock the gates at about 20:00pm till 20:45pm for what we all don't know; firstly when I drove in at 20:00 pm they said the booms were not working ( Which was a lie) 20:10 pm, I wanted to go to the shops the gates were locked no one would come in or go out and the security guards were rude and told us we should consult with the Caretaker they are not working for us; so what ever the caretaker says goes, sad enough that they are there to look after us and I'm definitely sure their salaries comes off our Monthly rentals,We went to Abie's house he didn't answer the door, not sure if he was there or not, 20:45 they decided to open the gates the traffic was just terrible at the gate and all of a sudden the booms were working,<br> Communication is a vital tool in everything so if IHS can communicate with us if things and changes happen then Urban Ridge would be the best place to rent but for now I wouldn't recommend it