Poor and Unprofessional service

<p>I moved in to de Velde estate in Somersetwest and IHS property management was responsible for setting up my contracts and taking me through the lease agreement.</p> <p>Milla Moonsamy was the IHS agent that was supposed to assist me through the process of finding a flat to rent. throughout the whole process I have found her services to be very unproffesional and the following events detail why I say so:</p> <p>Countless times I had to phone and email Milla to get a copy of my contract & list of defects that were noted on the date that I moved in. I have rented for more than a month and still have not received all my documentation. There are two broken cupboards and many missing lightbulbs. Once again I have called and mailed Milla countless times but nothing has been done. I havent even received correspondence. I am tired of hearing "i will get back to you" or "I am following up with head offices". I never get any feedback from IHS and always have to call them to hear what is going on. And by now I am not even surprised anymore when I hear that no progress is being made.</p> <p> </p> <p>When I was about to sign my lease agreement IHS/Milla had "accidently" made my rent R500 more expensive in the contract than whatwas agreed upon. Fortunately I picked up the "mistake" before signing the contract.</p> <p> </p> <p>De velde is a upper class estate and I love everything about it. I can not understand why they have IHS propery management to handle their rentals.</p>