1 reviews | Active since Jun 2019
IHSPM is the worst!
RE: Matlosana Gardens. They deserve a rating below 1 star! That's just my opening line. I have been a tenant at Matlosana Gardens for about 6 months now, and the only good customer service I've received was being allocated a roof over my head by Xolani. The entire stay here, has been nothing but a nightmare! If you're not being threatened by the building landlord(s)/caretakers to evacuate your unit "Immediately", you're being harrassed by Head Office's credit control to pay your rent within DAYS, or they'll terminate your lease WITH LESS THAN 1 MONTH'S NOTICE! What kind of an agency is IHSPM??? They expect tenants to give them 30 days notice before moving out, but they cannot provide the same thing to their tenants! Let's not even get started on the issue of their rent being on a "Debit order basis only", nonetheless on the first of the month! What about tenants who earn a salary on the 15th? Or on the 21st? Or maybe on every first Friday of the month? How are they expected to wait for rent money to be debited? Sometimes life happens, and not all of us should be expected to keep money in the bank just waiting for debit orders, because some debit orders will definitely jump in before their rent debit order comes into the picture, they don't even allow tenants to choose the date which rent money can be debited! It's ridiculous, they're abusing their rights as management like locking tenants out of their own units while tenants are away, without even a simple warning! And even if you call head office trying to explain why your rent will be late, they give you a deadline that suites them, they block your electricity meter, not allowing you to buy electricity to survive until you can pay your rent! If nothing changes here within the next 30 days, I'm going to report them to the relevant government department(s) because reporting their employees to them, is a complete waste of time, they could really care less about us.
