IHS Property Management ****med us!!

My experience, or rather, our experience with the company has been bad since the day we app****. I was sharing an apartment with a colleague, the apartment/flat is owned by IHS Property Management, Silver leaf flats in Silverton, Pretoria. When applying, I was assigned to a very rude agent by the name of Gugu. Gugu was very ***********, and very rude when talking or communicating over the phone, we could not always get hold of Gugu via calls and emails when we needed her to clarify a few things for us. The only time we could get hold of Gugu was when she felt the need to respond to our emails days after or we could only get hold of Gugu through the caretaker of the Silverleaf flats who goes by the name Cosmo. Days, after we had paid the deposit and everything else, getting the key from Cosmo was also draining.

When we finally moved in which should have been the 1st of September 2022, we took videos and a few pictures of how we found the Unit, we found parts of the sink damaged, the kitchen drawers were also damaged, the walls weren't so perfect and had some marks on them.

We moved out on the 31st of January 2023 and left everything exactly as how we found it, including the damaged sink, drawers, and walls. We app**** for a deposit refund. Communication with the lady in charge of the refund of the deposits (Candice) was also exhausting as she would also not take calls or only respond very late to my emails, however, she is far better than Gugu. Candice responded to my application with a quote for the damages made by us apparently when moving out. I then responded to her emails with pictures to dispute the quote which amounted to about R1594.00. This quote included the walls that we found already with marks on them, damaged drawers, etc. Her response, Candice later sent me a screenshot from the property manager named Leonard Mungofa who responded to Candice saying "no credit to be passed". I did not understand what that meant and so I called Candice and she explained to me over the recorded call that it means our deposit will be paid back in full. Days later after resuming the application for the refund, I notice that the monies sent to our accounts were short of the grand total from her quotes.

After sending Candice proof that we did not damage the unit, we were still billed for those alleged damages quoted.

IHS Property Management ripped us off. The services are very ****ty, the staff is rude. There is no level of respect for the clients. It took us a month to get back our deposit refund but still came short. I do not recommend renting properties owned by IHS. They do not deliver the best. If you want bad service and to be **********, then contact IHS property management.