IHS Property management is a damn ****

Good day,

I refer to the above mentioned matter.

I arrived for my entry inspection and handover of the keys for my unit on Monday 31 January 2022. During the inspection the agent walked me through the property to check if everything was in working order. Among the things she inspected was the kitchen stove and oven which she left switched on.

Upon moving in the following day, 1 February 2022 I found the stove and oven were still switched on and smoke had engulfed the entire apartment. The cupboards in the kitchen were badly damaged. Upon this realisation I immediately went to the agent's office and reported the incident. The agent did not dispute fault on her part and went on to report the matter to the maintenance officer.

I received communication from the maintenance office the following morning and he came to check and assess the damage. In the days that followed other assessments were done and the following was agreed to telephonically between myself and the maintenance officer;

1. All walls in the unit would be freshly painted 2. The kitchen would be repaired and returned to the condition it was in prior to the damage that occured before I occupied the property 3. I would stay in my current unit as moving to another unit would be a timeous administrative process.

It is with great disappointment that I am still living in a burned apartment with filthy walls from the smoke. I have not heard any further communication regarding what actions will be taken to restore my unit to a dignified and habitable condition. I also submitted a maintenance query regarding the latch on my front door, that has also not been attended to.

Kindly advise what the current status is on the repairs and the action currently being taken to ensure my apartment is restored to a habitable condition. Further to that, I am requesting a date when I can expect this process to commence.

Kindly deal with this matter with the urgency it requires.

-- Kind Regards, Thando A George (Miss) *** Good day Thando,

I was out of the office, apologies for the delay, I have followed up with the contractors to have this completed as a matter of urgency.

Kind Regards,

Pieter van der Westhuizen

Senior Property Manager

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IHS Property Management

Office: ***

Web: www.ihspm.co.za | Mail: ***

The information in this email is confidential and is legally privileged. It is intended solely for the addressee. Access to this email by anyone else is unauthorised. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted in reliance on it, is prohibited and may be ********. Whilst all reasonable steps are taken to ensure the accuracy and integrity of information and data transmitted electronically and to preserve the confidentiality thereof, no liability or responsibility whatsoever is accepted if information or data is, for whatever reason *******ed or does not reach its intended destination.

From: Thando George <***> Sent: Thursday, 07 April 2022 10:06 To: Pieter Van der Westhuizen <***> Subject: Re: Damage in unit C221- The Block Estate Bellville

Good day,

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On Mon, 11 Apr 2022, 08:32 Pieter Van der Westhuizen <***> wrote: Good day Thando,

I was out of the office, apologies for the delay, I have followed up with the contractors to have this completed as a matter of urgency.

Kind Regards,

Pieter van der Westhuizen

Senior Property Manager

Graphical user interface, text, application

Description automatically generated

IHS Property Management

Office: ***

Web: www.ihspm.co.za | Mail: ***

The information in this email is confidential and is legally privileged. It is intended solely for the addressee. Access to this email by anyone else is unauthorised. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted in reliance on it, is prohibited and may be ********. Whilst all reasonable steps are taken to ensure the accuracy and integrity of information and data transmitted electronically and to preserve the confidentiality thereof, no liability or responsibility whatsoever is accepted if information or data is, for whatever reason *******ed or does not reach its intended destination.

From: Thando George <***> Sent: Thursday, 07 April 2022 10:06 To: Pieter Van der Westhuizen <***> Subject: Re: Damage in unit C221- The Block Estate Bellville

Good day,

I have Sent emails, called your office and left a voice mail for you. None of my communication has been responded to by you.

Please contact regarding this matter urgently. My number is ***.

I arrived for my entry inspection and handover of the keys for my unit on Monday 31 January 2022. During the inspection the agent walked me through the property to check if everything was in working order. Among the things she inspected was the kitchen stove and oven which she left switched on.

Upon moving in the following day, 1 February 2022 I found the stove and oven were still switched on and smoke had engulfed the entire apartment. The cupboards in the kitchen were badly damaged. Upon this realisation I immediately went to the agent's office and reported the incident. The agent did not dispute fault on her part and went on to report the matter to the maintenance officer.

I received communication from the maintenance office the following morning and he came to check and assess the damage. In the days that followed other assessments were done and the following was agreed to telephonically between myself and the maintenance officer;

1. All walls in the unit would be freshly painted

2. The kitchen would be repaired and returned to the condition it was in prior to the damage that occured before I occupied the property

3. I would stay in my current unit as moving to another unit would be a timeous administrative process.

It is with great disappointment that I am still living in a burned apartment with filthy walls from the smoke. I have not heard any further communication regarding what actions will be taken to restore my unit to a dignified and habitable condition. I also submitted a maintenance query regarding the latch on my front door, that has also not been attended to.

IHS Property is literally the worst management property ever. The Property manager is completely ***********. He always responds a week later claiming he was out of the office this is absolutely insane, and while I am being put through this madness I am being charged the full rental amount. I don't even want to get into the impact breathing smoke for 3 months straight has had on my health. PLEASE NEVER EVER USE THESE PEOPLE THEY DON'T GIVE A DAMN ABOUT YOUR WELL BEING.