Ihs Property Management and Beprop and ISMRT

I have been struggling with management after I received a call from my kids in the apartment confirming that there are people from IHS saying we owe rent for three months. I called them and spoke to Kate and her boss who was very rude and shouting on phone saying I owe him rent for three months. I asked him to check the records as I was only owing (that was on 23/08/2019) the August 2019 Rent but he did not listen and instructed me to leave his building as I do not afford his apartment. I tried to reason with the guy but he never listened. I ended up ending the call and sending proof of payments for June, July and August 2019 rent, none of them has apologized for accusing me of owing them three months rent and disturbing my kids peace.

I recently sent an e-mail to Dina van Wyk and asked that I make the arrangement for My September rent as I was unable to pay on time, she responded as per below,

From: Dina Van Wyk [mailto:***] Sent: 10 September 2019 02:49 PM To: Lilian Kgomela Subject: RE: Lilian Nkuna - Unit 72, Silverleaf

Good Day,

Thank you for your email.

Unfortunately, we will not be able to accept your arrangement as per email below as we are already half way through the month.

Kindly note that we need full payment or we proceed with cancelling your lease

Trust that you find this in order.

From: Lilian Kgomela <***> Sent: Tuesday, 10 September 2019 12:23 To: Dina Van Wyk <***> Subject: Lilian Nkuna - Unit 72, Silverleaf

Hi Dina I received your communication regarding the unpaid rent for the month of September. I am however not sure as to how the amount went to R6 050.00. May I please get some clarity on this. I’m in a tight financial situation and would like to make an arrangement for the outstanding amount to be paid in three Equal instalments please. I’m willing to pay in R2 000 currently (and provide proof of payment) and will pay my monthly rent and another R2 000 month end and the End of October. I await your response.

what I do not understand is why did they initially sent me communication saying I can make an arrangement for payment and all of a sudden say no it cannot be done, where is integrity in this whole thing? ISMRT recently switched the electricity OFF in the apartment, I made a payment of R1 600, sent them proof of payment and asked them to switch on electricity, they said they cant unless IHS is requesting them to switch it on, what I don't understand is: are they the credit control for IHS/Beprop? we were informed when we started staying in the apartment that ISMRT deals with the water/electricity/sanitation accounts - I really don't understand the reason for the cut off electricity.

My main concern is the electricity that I paid but still not on since last night and that IHS allow me to make payments as per my request so I don't owe them forever. I am not saying I don't want to pay, I am asking for an arrangement as per they initial communication.