IHS **********ly debiting my account to cover their maintenance fees

IHS is ********** property management company, when i moved in the "caretaker" came with a list and ticked things which were missing or not working properly, one the things was a soap holder which was missing, they eventually came to install it, a plastic worth less than R50, and then they have the nerve to charge me R372.12 for it. The sink is not draining at all and now it's leaking it's no wander the sink cupboard is rotten because the sink has always been leaking before i even moved in. I send an email for them to rectify and no one bothers to respond, Now i have to change my back account to prevent them from debiting my account for something they should be taking ownership for.

How can they expect paying tenants to maintain their property for them, i would understand if it was there and i broke it, but there was nothing at all, infect i bought my own cause they were taking forever to come with theirs.

Who is the ombudsman for these people, they need to be reported for *****.