Disgusting service!!!!

I am absolutely disgusted with this company and will never recommend that people use them!!! I have sent numerous emails to the Senior Portfolio Manager, Michael Perfect, regarding my heat pump for my unit.

We exchanged emails on 30th June 2020 were Michael informed me that he will get Sibusiso who is the Building Manager to co-ordinate for my heat pump to get looked and also get Sibusiso to contact me as the heat pump is not heating the water to proper temperature - i received no communication from either of them!!!

One week later on 7th July 2020, i sent a follow up email to Michael to inform him that my heat pump has still not been sorted and i still have not received any communication from Sibusiso. Michael then rep**** saying he will contact maintenance to find out what is happening as it was supposed to be sorted.

Fast forward to today, 20th July 2020, and my heat pump still has not been seen to!!!! I have called IHS Head Office 11 times and each time someone answers the phone, they try to transfer me to a non-existent operator which is an automated system where your phone call just gets cut!!!! I have tried calling Sibusiso and as per usual his phone is diverted to the office!!!!

So now i sit with having warm showers in the dead of winter because i have to deal with incompetence!!!!

But if there is a rental increase or if they need to enforce a rule, they are quick to send you communication!!!!!!