Deposit refund

i have moved out of my flat on the 29 February 2016, I there after asked the rental company to please advise on the process of their refund to me in terms of deposit I was advised that I should email [Email Removed] and still have gotten no feedback 4 days later. I have moved into a new place which required rent and deposit from the onset as per any rental place and i have obviously budgeted on the deposit form IHS that I am STILL awaiting feedback on. I cannot plan anything and neither can I cope financially for my month without clarity around this. I do not understand how it can take 4 days for a company to respond to my communication yet when rental is missed or they have a problem with you they jump on you immediately and alert the credit bureaus, <br> Absolutely unproffesional,