Deposit not paid and total avoidance

<p>Hi ,</p> <p>I was advised that the refund process takes between 14 and 21 days after moving out, it is now day 23 and Margaret is not taking any calls?? Please advise how exactly are we supposed to know the progress of our refunds? What ever happened to transparency? Why are our calls being avoided? This is not an adult manner of dealing with people especially in issue involving money. This is not right.</p> <p>I have emailed, been ignored. called, calls not taken. I am not happy with the service I am getting from IHS. As if being debited rent for the month of February when I had put in notice early in December that I would be moving out in January, was not enough.</p> <p>I really do not want to have to escalate this, all I am asking for is feedback on when I will be getting my money back.</p> <p>I am really not happy with this treatment</p> <p> </p>