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i have sent several emails since the 2nd of February but to date i have had no joy. i sent emails on the 2nd, 9th, 10, 25 and 27th of february and again yesterday on the 5th of March.

the emails were sent to Ephraim Chota, Farhana, Monica Mangi, Johannes Sompane, Michael Perfect, Bontle Morosi, Christene and Patricia (only today)

this is the email i sent to Patricia:

i moved in to unit A13 at the beginning of January. I was away for the first couple of weeks and only returned rat the end of January. i saw on my January statement there was a water recovery amount of R450.00? it is impossible that i could have used that much water i have never ever slept in this apartment and only started doing so on the 1st of feb.

When moving in i informed Ebrahim that the toilet in sleaking as well but this was never attended to. the leaking toilet was fixed around the 8th of February.

i sent an email on the 9th of February and i asked the following: "i already paid R450 for water i did not ever use. How will i be refunded or credited for this obvious mistake? And what is going to happen in the future? am i going to get a prepaid meter or am i going to be billed for water with my rent account?" THIS WAS NEVER RESPONDED TO! instead it was ignored, and your Ebrahim only responded about the flushing handle in the bathroom and for the first time informed me about the book i need to lodge my queries in.

On the 27th of February i spoke to Farhana who promised to call me back the following day at the latest - i wanted to know about the R450 deducted in January, if that was going o be refunded to me and how. SHE NEVER CAME BACK TO ME!

i have sent other emails thereafter till this morning when we spoke.

Patricia i still want answers and my R450 back. With regards to the water billing, please advise: •will I be refunded or credit the incorrect billing of R450 which I already paid? •when will that happen? •what is going to happen with the water bill in future? Am I going to get a prepaid meter or will it be included in my rental statement?

i have read through your GROUP VALUES and i can assure you that every single person copied on this email from the onset to date is not living up to your GROUP VALUES especially Integrity and Service!!! clearly no one knows the meaning of that!

and i am curious to knows that the IHSPM Values of Excellence, Respect and Leadership mean to everyone involved here!

it would appear that your company policy is to NEVER RETURN CALLS AND IGNORE CUSTOMER COMPLAINTS! but that can't be cast in stone and there is nothing wrong with you taking the lead and being the only competent person in your organisation by breaking this silly norm.

please revert to me as soon as possible. i can assure you that i will not stop until my money is refunded.

and oh once you have resolved my problem, i suggest you discuss with your senior leadership that they hold an all round roadshow for the organisation and school everyone on the IHSPM Commitments that are so proudly displayed on the website. Surely they are not just displayed there for beauty purposes. i have attached them for your benefit too: IHS PM Commitments Our commitments are our guiding principles, observed and executed in conjunction with our Values, they create our culture. We endeavour to be guided by these in our daily activities and interactions. We are committed to offering good customer service We are committed to creating affordable, safe, clean, and secure living environments We are committed to nurturing mutual dignity and respect with our customers, colleagues,& community We are committed to clear communication, transparency, and fairness in our dealings We are committed to fanatically pursuing unpaid debts until all collection and legal processes have been finalised or exhausted We are committed to professionalism; we are knowledgeable about our products, services, and processes. We are committed to building a positive brand image, built on effective and timely administrative processes, diligently implemented