Bad service providers with ********* conduct of professionalism

I have been with central development since August 2018 and they decently handed over their management to IHS property management as we'll as grid control for prepaid utilities, my electricity has been cut off since Saturday evening 13 October 2018 without any warning or notification, I thought it could've been my utilities for the month so I went on to reload and still no electricity was filtering through to the unit and I further went to contact grid control of which is the company responsible for the prepaid meters and on that line I was assisted by a very rude lady who kept on telling me that she is sending a technician to resolve the matter at this point I was given no feedback and I had to keep contacting them requesting for a progress update and I couldn't be given a straight answer and not even once was I given a straight answer.

It has no been 5 days without electricity and my refrigerated foods have now gone off and the IHS management still continues to not intervene nor follow up on my requests instead they send me my rental bill for next month, no where in the contract with central development does it state that they cab cut off my utilities at any point from their management side. I think this is totally unfair and ********* for two service providers fail so dismally to assist on tenant, I find it extremely alarming and I further spoke to Memory who is heading the operations for Little Manhattan East & West Village Pretoria West... She was helpful at first and ended up very rude when I called again to follow up... They don't seem to want to help me at all through this.