Bad Service ever

I have moved out on the 1st of September from a complex administered by IHS and they sis their check via their caretaker, and I asked IHS representative of how long will it take before i get my deposit refund and through an email advised that it should be within 21 working days, and i patiently waited and supp**** them with my banking details as requested. but since then, they went all mute, not taking calls , no replies to emails, They make false promises when you speak to any of their consultants.

No matter what you do, they just don't care. So many reviews about them but they still have same behavior.