BAD CUSTOMER SERVICE AND BRIDGE OF CONTRACT

I was a tenant for over a year at one one IHS properties in Terrenure, Kemptonpark. I moved out on the 30th September 2017 and an inspection was made in Order to get my deposit refund back. Their contact states that they'll pay back the deposit between 14-21 days after moving out. I've sent through all the documents they've requested and on top of that, made endless calls to their offices to ask when my money will be in my account.

I spoke to a lady called Kim, who was very rude on the phone and couldn't answer any of my questions.

I was told that Candice was the only person who can assist in their entire office and that she hasn't been to work. BUT, how is that my problem?

They have gone against their word and have bridged a contract. Till today , I have not received my money and don't know when will I ever get it.

It is so easy for these properties to request deposits, meanwhile they can't give them back.

I want my money, or even answer as to when I'll receive it.