Appalling customer service experience

I have been a resident at the village security estate since 2019 and I am appalled by the fact that I have paid for a new remote since the 18th of July 2021 and still have not received a remote and yet I pay my rent on. Time and my phone does not send me codes and have to constantly go let my visitors out every time and I have even offered to buy a remote and be programmed and was told by Jack caretaker not to do so and will he given one soon and still noting.

I will not be paying my rent till I get a remote and my account should not be areas as I will be taking this further and move with immediate effect.

This needs to be resolved because of a person pays rent late yall are quick to send emails