Agent negligence

Good day

I am writing this to express frustration I have been reporting 3 leaks since I have arrived one flooded my whole flat which were all fixed only yesterday I have been reporting stuff since I came to meet the agent to inspect all these leaks have resulted to me being charged over 400 in just a week I have done laundry once of 3 loads.

I called the company in front of Moegsien to enquire why my water is so high I explained I had leaks to Protea agent and they told me even If I had closed the taps the water is still running hence I put the phone on loudspeaker for Moegsien to hear how the lack of maintenance has impacted me financially. Not only that, Moegsien said I must have electricity whereas I have spent 650 in a week securing this place. I asked why should I give him a full month to check everything before I moved in. This is unfair and unprofessional behaviour. The third tap that was fixed yesterday is still leaking. I want to be reimbursed the 400 that I have paid for water leaking which was not my fault. The flat should have been up to standard when I moved in. No one is taking my calls including the agent that assisted me when I moved in. I need an update as Moegsien said he will have the toilet leak fixed and have power for me just for Today.

Apart from the leaks there were many other things that needed to be repaired that you could see in plain sight just looking around, which I have been very patient with regards too I still haven't reported, still I started with urgent stuff. This flat was not even cleaned. I had to do a deep clean when I moved in. I was informally told that the cleaner was involved in a accident my geyser was not working I had issues with power after loadshedding is done the list is endless and I have been vey very patient but with this I cannot I did my due diligence if the people do not take matter of leaks as urgency and also once they fix something and do not fix it properly its not my problem I want electicity of 400 reimbused for the water billed to me and need proof its done. I will not sit with eletricity for today which is not equivalent to the 400 and more paid for the water running due to your negligence of maintenance.

I hope to hear from Management with a solution before close of business today.

Kind regards