IHG Hotels & Resorts

Well-Executed Stay At IHG's Crowne Plaza Hotel Shanghai

A memorable stay at Crowne Plaza Shanghai. The hotel demonstrates the principles of genuine care, operational excellence, and consistent attention to defining great hotels. The team demonstrated a thorough acknowledgment of "every interaction is important". Check-in was efficient and personal. Our room was spacious, modern, and exceptionally well-appointed — featuring a supreme bed, enough amenities and beautiful area. Breakfast each morning was the finest experience; abundant selection which catered to both international and local preferences. Guests could enjoy Western classics alongside authentic Eastern dishes, fresh seasonal produce, quality coffee, and efficient made-to-order stations, with ice-cream. The variety and quality ensured a satisfying and energising start to every day. The hotel’s location added significant value to our trip. Access to Disneyland from the property proved effortless, with convenient and reliable transport links ensuring the journey stress-free — adventure for families and leisure travellers. Staff members were genuinely attentive and empowered to anticipate needs and resolve issues promptly. Staff participate in a kind of enlightened hospitality, exhibiting leadership and a culture targeting guest satisfaction. Whether the issue was a irrelevant request or general assistance, every interaction was sincere and well executed. The overall operations of the hotel — from facilities maintenance to dining quality and public areas — exhibit the necessary achievements associated with great hospitality leaders.