******* Service

I am extremely upset with the service I have received from Marthie van Niekerk. I sent her my 1st email on the 02 October 2018 inquiring if she could ADD a number to my unit intercom dial in system. I received no response and I made multiple calls in the days after but she was never available to take my calls. On the 23 October 2018 I sent her another email requesting her to please ADD my partners number to my unit. She finally responded on the 24 October saying it was added.

On the 24 October 2018 when I arrived home my access tag was not working and the security guards instructed me to please bring back my tags so they can have them fixed but for now I will have to dial myself in via the intercom dial in system. To my surprise when the security tried to dial me in Marthie had removed my phone number and now my partners number is the only number I can dial. Mind you I did not ask Marthie to change my number I merely asked her to add a number. So now I am trying to get my partner to give me access to the complex and many a times he is busy at work and I have to wait for him to answer or the security guards eventually let me in because I have to hand my tags in. Now I am struggling to get into the complex that I pay to reside in.

On the 24 October 2018 when I got into my apartment I emailed Marthie asking her to please correct the mix up as I require my number to be on the intercom so I can get into the complex especially with my tag being gone. I got no response, I then sent an email on the 29 October 2018 and another today (31 October 2018). And I am receiving my response or feedback. All I wanted was the intercom system to have my number as well as my partners number and now I am sitting here with more headaches and wasting more money than I should on airtime calling to speak to the reception just to be told she is unavailable.

This is extremely upsetting and this is officially the poorest service I have received. And now my tags are gone to be sorted out so am I going to wait 2 months before I receive them back and expected to call 200 times to beg for my tags to be fixed and returned to me??? I expect this issue to be resolved as this is absolute nonsense and I expect my tags to sorted out on a timely basis. The previous lady I dealt with that handled complex was such a pleasure to work with and always responded on a timely basis not like this making the client beg to have your error resolved. Absolute *******!!!!!