DD
Dewald D
1 reviews | Active since Feb 2025
04 Feb 2025, 15:07
SERVICE A DISGRACE - IGNITION GROUP
I signed up for 2 Black Friday Sim Only deals with MTN on 28 November 2024. An MTN 3rd party, the IGNITION GROUP handled the call. I was informed that everything was in order and the 2nd Sim would be delivered by courier. Today, more than 2 months later I still haven't received my Sim Card. After sending emails back and forth for weeks and being **** to by Ignition Group's sales representatives, and numerous excuses by their support team, they refuse to honour their Agreement.
Helpful (0)
Replies (1)0
Replies (1)
Ignition Group's replyOfficial
04 Feb 2025, 15:10 Hi Dewald. We are Sorry to hear that you've had a poor experience with our company. We apologise for any inconvenience this has caused and would like to make things right. We have escalated your query and a manager will be in touch soon. We value your feedback and appreciate your patience and understanding.
Thank you
Ignition Group
Thank you
Ignition Group
Ignition Group's reply04 Feb 2025, 15:10
Official
Hi Dewald. We are Sorry to hear that you've had a poor experience with our company. We apologise for any inconvenience this has caused and would like to make things right. We have escalated your query and a manager will be in touch soon. We value your feedback and appreciate your patience and understanding.
Thank you
Ignition Group
Thank you
Ignition Group