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Craig H
1 reviews | Active since Nov 2023
24 Oct 2024, 16:13
DO NOT TOUCH WITH A BARGE POLE. RUN RUN RUN!
Hideous, ****** LIZARDEOUS. When you upgrade via MTN's 135, MTN farms the process out to these dreadful specimens and their subdivisions like MobilesPlus. You are not made aware. MTN does not tell you. Then MobilesPlus ****s up the upgrade process and you have to reverse it. That reversal gets ****ed up and you are left making DOZENS of calls to MTN retentions dept, then back to Ignition and back and forward and back and forward....each one blaming the other. You have to contact Ignition on a landline - the cost!!! Thanks for the experience though - taught me that I will never never EVER again consider a phone contract! Keep it up guys.
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Ignition Group's replyOfficial
24 Oct 2024, 16:26 Hi Craig. We are sorry to hear that you've had a poor experience with our company. We apologise for any inconvenience this has caused and would like to make things right. Please can you send an email to *** with more details regarding your issue so we can assist you further? We value your feedback and appreciate your patience and understanding.
Ignition Group's reply24 Oct 2024, 16:26
Official
Hi Craig. We are sorry to hear that you've had a poor experience with our company. We apologise for any inconvenience this has caused and would like to make things right. Please can you send an email to *** with more details regarding your issue so we can assist you further? We value your feedback and appreciate your patience and understanding.