ZERO CUSTOMER SERVICE

This company shows no customer service. they really dont care about you or your health just your pocket

The personal that help around the gym are excellent but I can only speak for the Walmer branch.

I have been arguing with this gym about what was said or meant in their back to gym email and freeze contract, because of this i have been charged incorrectly or my rewarded months for payment during lockdown have been issued incorrectly,

They always say they will escalate which mean they nothing because nothing gets sorted out.

They've also reduced the amount of classes that were initially given at the start of the contract and aren't looking got expand on it.

Communicating is non existent between any and each member of the company, From bottom to top and vice verse.

I truly advise that you look for another cheaper gym where u can expect eh lack of customer service or go for a more expensive gym where u get what u paid for.