WORST WORST WORST

Utterly useless company and *****ulent. so I had a contract at the Menlyn Gym, earlier this year the gym closed without notice, after trying to call the branch I decided to cancel the debit order. Then the accounts department starts calling me saying I need to pay, long story short, they confirmed the Menlyn branch was reopened and they did not have my email on the system so I never got a notice, she also said that I would receive a credit voucher. (which hasnt been received to this day) after some time and no communication back from them, I instructed them to cancel my contract without penalties due to them still not giving me any credit for the time they were closed and not responding to calls or emails. Months later they have now handed me over to VVM attorneys who claim the gym was ever closed and I need to pay them or they will hand me over.

I then called the Financial Manager or whatever her title "Marisa" to look into this matter. still no response from her, Just another email from VVM attorneys saying that they have consulted with Ignite and the gym has never closed so I need to ay all the Fee's.

I can now see that both Ignite and VVM attorneys falsified official documentation that will need to be taken up with the LCP and Ombudsman.

I don't understand how a consumer needs to be the one trying to resolve issues with no responses from the company. this is the most pathetic service I have ever received