Worst club don’t use them

This is the worst service I’ve ever received. My membership was meant to end in feb and they have continued to debit. I have been battling to cancel my membership since March and now they just debit my account randomly as the please. I keep sending a request to be connected on the website coz you don’t have direct number to your accounts listed. When I call the Menlyn brunch they always say they will get someone to call me back and I end up with nothing. When someone does call they still refuse to cancel my membership saying they need the email of my request yet I sent it on your website. How will I have that email like This needs to stop. And now I received a call Again but still they are refusing to cancel my membership. What is going on here