Unprofessional. *********...They will ***** your money!!

I cancelled my membership with Ignite fitness in February 2021. Their Debtors clerk Percival Witbooi assisted me with the cancellation and all associated fees were paid. Ignite has however continued to debit my account. After numerous emails requesting that they stop debitting my account Percival responded informing me that the matter now sat with his Line Manager who would resolve it. This was at the end of May. Once again this month another debit for Ignite membership fees has gone off my account. This is very disappointing as I previously spoke highly of Ignite to friends and family, however after this experience I lack the words to speak of the organization in good light. This is a brand trying to grow in JHB, yet they are tarnishing the brand and damaging their reputation through their unprofessional and ********* conduct. I have also noticed numerous complaints of a similar nature which suggests that this is how this organization operates which is sad and unacceptable.