THEY ARE *****ING MONEY FROM EX-MEMBERS

My contract came to an end May 2020 and I called in March 2020 to cancel it because I had lost my job due to COVID-19. I was told that I would incur cancellation fees if I cancelled early so I decided to continue paying until my contract came to an end. Upon requesting a cancellation form, I was told that because they were working remotely, they were doing cancellations over the phone and I was ensured that the cancellation had been successful. The last debit order came off and I never heard from them again. Fast forward to Feb 2021 and out of the blue, they took off a monthly payment. I called them twice and each time was told someone would call me back, no one ever did. I called once more a week later and demanded to speak to someone, I was transferred to someone from the accounts department and she said that they had frozen my account and I had received 3 months free of charge. I told her that I had cancelled my account 10 months ago and no one ever told me about the "free months" and regardless, I never authorized for them to reinstate my contract, in fact I authorized the total cancellation of it. Since it was a Friday afternoon, I was told everyone from head office had already gone home and that they would phone me on Monday. Its now been a week and I haven't heard a thing. I have had to put a block on the debit order and had the previous one reversed, however this will affect my credit score!!!! I WOULD STAY AWAY FROM THIS CLUB - THEY ARE *****ING MONEY FROM PEOPLE!!! If anyone has had the same problem and knows how to get it resolved please help! I do not want a bad credit rating because I am unable to get hold of Ignite and have them cancel my account on their side.