Theft and Useless Staff

I’ve been a member of Ignite for about 3 months and all I can say they are the worst company I’ve ever dealt with.

When signing my contract. The sales consultant (winnie) told me that they would make a plan for my girlfriend to get a better contract than her current, but only once I’ve signed the contract so they can have all the information. Which never happened.

My contract was only R299 a month. But in July. They have taken R950.

I’ve tired to speak to so many people about the problem and that I want to cancel my contract due to the theft and lies my contract was based on. No one was helpful. Nuri the cancellation lady is absolutely useless, she gives me attitude and doesn’t care about the customer. It’s been over a month and I have not been repaid the money they owe me.

I’ve sent around 8 emails, to different people. Received about 2 replies. No one is willing to help and all I get is attitude.

Ignite head office should not being working from home. You guys don’t do your job properly. Go into the office so people can talk to your face about their problems and stop hiding. You guys have horrible reviews and maybe you should do something.

Please sort out my problems