Terrible customer service and blatant theft.

Terrible customer service and blatant theft.

Requested cancellation 6 months ago whilst I was on a month to month contractual basis, debit orders continued to go off of my account for 4 more months. Once Ignite Fitness eventually stopped debiting my account they made me jump through hoops for a refund where eventually someone named Candice Baron from retentions promised me a refund within 21 working days, it has now been 42 working days and I've sent multiple follow up emails which are being ignored.

First time I've ever felt the need to negatively review a company as this is not my nature but this level of incompetence has definitely made me lose my sense of humour.