SHOCKING ***** SERVICE

SHOCKING COVID 19 RESPONSE Prior to the start of lockdown in SA, I filled in a form to freeze my account so my debit order would not go off. It is now Wednesday the 13May I still haven’t received a refund.

I contacted *** to put me through to someone. Rika sent me forms that I had to REFILL in again! Refilled them and sent them in on wed 6May, I emailed her 3times between today and yesterday! Still no response, still no refund!!!!

I even got hold of Owen who works at ignite in port Elizabeth and he assured me that his colleague sent her a personal message to respond early this morning! STILL NO RESPONSE

This gym has been dodging refund payement a to their clients during Lockdown!! A few friends of mine has been experiencing the SAME service!!

Absolutely SHOCKING. Can not wait to leave this gym and go back to Virgin active