********** AT IGNITE MILNERTON GYM

I joined the CT branch on 23 Jan 2019. I did a branch transfer closer to my home on 1 Feb 2019, you would think the join date would be 23 Jan. Then when i joined i was promised a free month by the consultant should i refer anyone. This was from the horses mouth, yet to find out it was all a lie and the gym did nothing as an apology, i got my son to join. Now alomost 12 months later my membership should expire 23 Han 2020, but i was told 1 end Feb 2020, an additional month just because i did a branch transfer, ********** again by another month and NO COMPENSATION for the lies about a FREE MONTH should you refer. No apologies or anything to make you feel good as a Ignite customer. Besides that i had endless complaints to the Operations Manager on the maintenance of the equipment and i personally witnessed while resting at intervals a gym machine fall on a customer whilst doing tricep pushdowns, the bolts holding the machine to the ground came off the floor!!!! I am disgusted with the service, no wonder Milnerton branch does not have many customers. I will never refer another person. UNSATISFIED CUSTOMER....so i LOSE OUT ON A MONTHS!!!!!!!