CJ
Courtney J

1 reviews | Active since Apr 2018

13 Jan 2025, 08:16

Price increases without warning, bad facilities and zero communication

1. Gym upkeep is atrocious. Machines falling apart and breaking and often left broken for a long time and seats never repaired. 2. No aircon. Goes without saying, this is a huge red flag. The aircon at my Ignite was not operational for over a year and even after they "fixed" it, there were still issues and it barely works. The previous gym in the same building had a working aircon. 3. Slimy business practises and sudden increases. They put up the prices one month and hid the communication in fine print at the bottom of a newsletter. The next month they increased the prices AGAIN with no communication this time. 4. Awful customer service. They have not responded to my multiple queries about this change in fee structure. They have lost a customer, as I will be cancelling imminently.

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Replies (3)
CJ
Courtney J's update22 Jan 2025, 12:30
Reviewer Update
Update: No reply from Ignite here or via emails. Call centre ignores calls and does not answer. STAY FAR AWAY FROM THIS BUSINESS THEY WILL RIP YOU OFF!
CJ
Courtney J's update05 Feb 2025, 15:14
Reviewer Update
Update again: eventually was able to get help and got my notice of cancellation. Then about a week later I get an email from the accounts department demanding I settle my account "in arrears" today or tomorrow.

I pay my account automatically via debit order and never missed a payment. So this is obviously an accounting error on their side. Nevermind the fact that it was I that was overcharged.

**** trying to fleece me further. STAY AWAY.
CJ
Courtney J's update05 Feb 2025, 15:15
Reviewer Update
Note: this was also after paying the next month's installment on my membership.