Poor service and no transparency

It it with regret that I write this review. I signed up with Ignite Fitness Gym Southgate on the 30th September 2020 and was promised that the gym would open as of the 1st January 2021 as per the contract agreement I signed. It is now the 15th January and still no sign of the gym opening and there has been little communication as to when the club will eventually opened. The communication I received had no element of apology and sympathy for the inconvenience caused and making me and everyone else wait and I quote "We will be receiving the first batch of equipment soon and we are on track to open early January 2021, we promise you it will be worth the wait"! First impressions count and go a really long way. If one is about to get into a long term term relationship and there is no transparency from the onset the surely the relationship will not work. I was signed up by Thabang who assured me that come January I will get the chance to start getting back to shape. He referred me to the manager by the name of Solly who I spent 15 mins on the phone venting and expressing my frustration and dissatisfaction for the poor service and no service received for the agreement I signed. He promised that the powers that be from Cape Town would contact me by COB today. I sent him an email today at 14:28 an advised that should nobody contact me by COB the I will request the contract be cancelled and declared null and void and that I want my full refund of the R249 I paid for the joining fee. I have been in the service industry long enough to know my rights as the consumer. As we speak there is no agreement as the contract states that I will be able to gain access to the gym as at 0101.2021. The gym had ample time to prepare and get the gym ready as promised. Now that nobody has contacted me so clearly my concerns and frustrations have not been taken seriously. I will be forwarding the contract and communication to my lawyers should Ignite challenge the cancellation and refund of this null and void contract. I feel pity for those who have not taken a stand for what is right. There is no transparency from Ignite Fitness and I for one am not willing to compromise. I cancelled my gym membership with Zone fitness for the same reason I want to cancel this contract now. I suggest you contact me at your earliest convenience nd if not then rest assured that I will instruct my bank not to allow any debit order's from Ignite Fitness Gym and then we can proceed with the legal steps.