Poor customer service

I have been struggling with my account from December 2020. I removed a member from my buddy system, but added another member. Ignite fitness has been charging me R150 per month extra for a buddy that is no longer active on my account. This amounts to R1100 in fees that has been deducted from my account. I have sent numerous emails, I have phoned and gone to the gym, but nobody can resolve this problem for me. They escalate my query and say that someone will phone me back, but I am still waiting. I am at a point where i feel that canceling my account with them will be the only solution.