Poor customer service

The below email was written 3 days ago as a follow up for the email I send 2 weeks ago.It was ignored on their Facebook page as well.I can not be asking for a gate pass every time because my new membership is not activated,how long do you need to do that?

"Good day

I don't know how to query this anymore, according to your support team this would have been sorted out already.

Please activate my new membership otherwise I am going to have to take this further to hello Peter and I don't want to do that please don't make me do that. Please confirm once that's done.

Regard"